Fines

Fines FAQ Corporate Customer

We know that processing and keeping track of fines relating to your fleet and its drivers can be a headache, so why not let us take care of it for you? 

Our dedicated team can be on hand to help you manage your fleet and administration, including fine handling, saving you time and letting you get on with the tasks that matter.

With this in mind we hope you might find these FAQ's useful in answering any questions you might have on how PVM process fines. Please do not hesitate to contact your account manager or our Fines department on fines@pendragon.uk.com if you have any additional questions or require any further information. 

 

Will Pendragon Vehicle Management provide a copy of the penalty charge notice?
Yes, a copy of the parking or penalty charge notice will be emailed to you together with the invoice for the cost of the fine and the agreed administration fee. Please feel free to contact our Fines team if you have not received this. Please note further information about your parking or penalty charge notice can be found by visiting the Issuers website, where you will normally be able to review additional evidence and videos when available.
Which offences are endorsable?
Speeding and traffic offences are endorsable.
Which offences are non endorsable?

The following are non endorsable:

  • Parking charges
  • Parking on private land
  • Bus lane contraventions
  • Congestion Charge
  • Dartford Crossing Charge
  • Tolls and bridges i.e. M6 Toll, Severn Crossings
  • Non declaration of vehicle on Motor Insurance Database
How long does a Police authority have to issue a speeding fine to the registered keeper?

The Police have 14 days in which to issue a speeding fine notification to the registered keeper. Outside of this time it is unenforceable.

For further information please visit: https://www.askthe.police.uk/content/Q557.htm

Pendragon Vehicle Management has paid a fine on my behalf. Will I still be able to challenge it?
Yes – payment of a penalty notice does not imply an admission of guilt. Should you feel that a fine has been issued incorrectly or that you have reasons to challenge it, please contact the issuing authority directly. If a fine is cancelled, we would send you a credit for amount of the cancelled fine, subject to receiving confirmation of cancellation in writing from the issuing authority. 
How do I challenge a fine?
If you feel that you have grounds for appeal and you wish to contest the charge the details on how to appeal directly to the authority will be on the copy of the notice sent to you. Some authorities will require an authorisation letter from the register keeper (Pendragon Vehicle Management) to be able to process your request. Should this be the case with your fine, please contact us to request a 3rd party authorisation letter to send with your appeal and we will be more than happy to provide you with one. 
If my fine is cancelled, can I get a credit / refund of my invoice?

If you are successful with your challenge and your fine is cancelled by the issuing authority, we will be able to credit you the amount of the fine or issue a refund if you have already made a payment to Pendragon Vehicle Management. Please provide our fines team with a written confirmation of the cancellation from the authority and they will process the credit or the refund for you. 

IMPORTANT: Please note that the administration fee is not refundable, even in case of cancellation of the fine by the authority. 

Why have you charged me an administration fee?
Whilst we endeavour to always offer the best value for money and customer service to our customers, the volume of fines we receive daily has meant that a full team is required to handle and manage the fine process. The administration fee helps covering the overhead cost of the team and ensuring that the paperwork is managed promptly and efficiently. 
What are your contact details?
You can contact our Fines department by calling us on 01332 267 317 or sending us an email at fines@pendragon.uk.com.  

Fines - The key things you need to know

All fines will be paid directly by Pendragon Vehicle Management with the sole exception of Police Prosecutions, for which we are legally required to provide to the Police authorities the details of the driver of the car at the time of the infraction. Once the fine has been received and settled by our fines team, you will receive an invoice for the cost of the fine and our administration fee and a copy of the fine for your records. This ensures that all fines are handled on time, more efficiently and, most importantly, that you, as our valued customer, can always take advantage of the following: 

Price guarantee:

You will always only be invoiced for the discounted fine rate payable. This will ensure that you are not charged any late payment fees by the local authorities if you forget to deal with a fine promptly or if there are any delays with the postal service. 

Ease of payment:

Your usual payment terms will apply for our invoice and you will only have to make one payment to us rather than one to us and one to the issuing authority. 

One stop shop:

You will not have to deal with complicated forms, user unfriendly authority websites or different payment platforms anymore. Our friendly fines team will be able to assist you should you have any questions or wished to get any information on how to challenge a fine.

Opportunity to challenge a fine:

Should you feel that a fine has been issued incorrectly or that you have reasons to challenge it, please rest assured that payment of a penalty notice does not imply an admission of guilt and therefore you will still be able to challenge a paid fine. If your fine is cancelled, we would send you a credit for amount of the cancelled fine. 

Reduced administration fee:

To ensure that our customers receive the best value for money, we have reduced the cost of the administration fee by 50% for the service of paying fines on behalf of our customers from £25.00 +VAT to £12.50 +VAT.   


Get in touch

If you would like to talk to us about a fine Please do not hesitate to contact your account manager or our Fines department on fines@pendragon.uk.com